'Opened Email' Filter not working in Smart List

[marymcnerney]

Hi, I am building a smart list to show how many people opened an email - I have added in the filter 'Opened Email IS email 1a' but when i go to the people tab nothing shows up. The number that should show is 74 since that is what i am seeing in the actual smart campaign. Am I missing something? 

[Jo_Pitts1]

@marymcnerney ,

silly question.. I can't see the end of the email name in your smart list.  Is it definitely 'Send Email 1a'?

Cheers

Jo

[marymcnerney]

Hi! So here the a better view of my filter - it is in deed 1a. @Jo_Pitts1 

[Abhinav_saini]

Can you please double check the email name in filter ?

Or please share screen shot with complete email name in filter. 

[Darshil_Shah1]

The source of information (Open Email Activity) in the backend for both the screens should be same and there shouldn't be difference in count unless of course if:

1. The email selected in SL is different
2. The email was sent from other campaign(s) as well and there were opens
3. There's a backend issue in Marketo, chances of which are pretty slim