On24 - Poll and Survey Statuses not syncing to Marketo

[Anonymous]

I've reached out to On24 but their Integration specialist is OOO until next week, so I thought I'd put feelers out here as well.

We integrate with On24 for webinars, and they push statuses of Attended, No Show, Attended on Demand, and *I believe* Free Trial back into Marketo after the live airing.

We haven't changed anything in our smart list or flow steps for this, however, but these statuses are not making it over to Marketo and thus are not being updated appropriately.

Any ideas if this is something that I can look into in Marketo or if I need to wait until the On24 specialist is back in office to assist?

Thanks!

[Josh_Hill13]

You can ask Support.

You should also call On24 support. Hard to know if this was caused by this week's outage. I did not have any issues with other providers that used the direct launchpoint connector.

[Anonymous]

That was my initial concern (that this issue was a result of the outage) but it looks like we had issues with this same thing from a webinar two weeks ago. So as far as I know, no need to worry about launchpoint connections.

On24 support is who I reached out to before this post, the person on their team I was referred to is out of office, which is why I decided to see if anyone here had any insights while I wait for on24s integration guru to reach out.

[Josh_Hill13]

Well, it sounds like you should press ON24 harder. You said it was a solution consultant when you need support team instead.

[Anonymous]

Thank you. As I mentioned, I've already done that.