NOT Solved - accidentally selected Imported CSV file, email addresses not showing up

[Anonymous]

We're trying to send out our newsletter, but when we import the CSV doc to the email program, the emails addresses do not import. Does anyone know what could be going wrong?

(Note: We didn't chose auto detect for File Format, but rather CSV)

[Anonymous · Accepted solution]

Did you make sure you are mapping the email addess field in your csv file to the email address field in Marketo in step 2 of the import process??
I always choose 'auto detect' and i never have issues uploading.

[Anonymous]

Whoops. I hit Best Answer by accident.

Yes, we correctly mapped the field in the second step, so that's not the issue

[Josh_Hill13]

if the leads are already in the system, then they won't be imported. They could just be added to a static list.

w/o seeing your system, I cannot tell what might be going wrong.

[Kenny_Elkington]

Hi Kim,

In the stage, areyou sure that you're setting your Email column to 'Email Address'?  Similarly named field sometimes cause this issue when the incorrect field is chosen.