Not Influenced after campaign triggered by Email, but only on Landing Page

federica92
Level 1

Not Influenced after campaign triggered by Email, but only on Landing Page

Hello, I' m new to Marketo and I try to do some exercise with trial training course. I have a problem: after triggered campaign and user clicks on email button, then in the Campaign the user's state not update in "influenced"; this is only happens in Email but not in Landing Page.

I hope that I can explain clearly the problem.. Thanks in advance to you all

3 REPLIES 3
Josh_Hill13
Level 10 - Champion Alumni

Re: Not Influenced after campaign triggered by Email, but only on Landing Page

Answered above.

 

You need to setup a smart campaign to change program status.

 

I personally don't believe a click deserves influence.

federica92
Level 1

Re: Not Influenced after campaign triggered by Email, but only on Landing Page

I have already set up the smart campaign and also the Change Program Status option in "Influenced" but it doesn't work. maybe there is some missing passage?

thanks in advance

Michael_Florin
Level 9

Re: Not Influenced after campaign triggered by Email, but only on Landing Page

Are you saying you have a Smart Campaign that triggers on "Clicks Link in Email" which works, and you have a Smart Campaign with "Clicks Link on Web Page" that doesn't work? Is that click on the web page visible in the Activity History of your test person? Like this?

 

Michael_Florin_0-1606121958896.png