New MSI plugin user's registration link expired

[Kim_Gandy1]

I'm trying to onboard a new MSI user this afternoon. Every time I've sent/resent the email add-in invite, he gets a message that registration link has expired. He's uninstalled/reinstalled the extension for Chrome and still not fixed. Any ideas how to fix?

[Devraj_Grewal]

Kim,

I would try revoking the license and then issuing it again.

[Kim_Gandy1]

Revoked and tried to reissue, but got this error. 2018-01-09_1639

[Veronica_Holme4 · Accepted solution]

Once you've revoked it, give it some time to clear Marketo's back end. Did it end up working in the end after waiting a bit? if it doesn't you'll need to get Marketo Support to clear the system cache of that user's email address.

[Kim_Gandy1]

Took about an hour before I could reissue. Thanks for your help Veronica Holmes​ and Devraj Grewal​!