New Installed Service Issue

[Anonymous]

I'm trying to add a new installed service custom API in Launchpoint and I'm having issues attaching an API Only User to the service. 

I'm not able to select anything or type anything in the API Only User drop-down box.

See attached screen shot for details

[Anonymous]

Annie Wells​ I moved your post to the Products and Support section and have also alerted the LaunchPoint team.

[Anonymous]

Have you created an API user in the Users & Roles section already?

[Anonymous]

Yes, I've created an API only user in the User Roles section - see below.

[Anonymous]

Sorry to ask another one of those "did you restart your computer" type questions, but did you check off the box on the user role that says API Only? You need to do that in addition to just selecting the API permissions.

[John_M]

That's exactly right. The user will look like this.

[Anonymous]

Thanks, John & Kristen.

Yes, the roles and Workspaces is checked, however the API only check box will not do anything. I'm not able to check it. I've had another user try checking it as well and nothing happens when they try to check the box. Both of us have Admin access.

[Anonymous · Accepted solution]

I would try recreating the API user. Sometimes they can seem a little buggy after the API functionality gets upgraded. If that doesn't work, I'm kind of out of ideas, so I think you'd need to reach out to support.

[Anonymous]

That worked! Ha! Simple.

Thank you Kristen and John for your help!

[Anonymous]

Hi Annie Wells​ - For others who are setting up a custom service to use the Marketo REST API, you can follow the getting started guide on dev.marketo.com.