New Email Editor Not Sending Emails

[PeeyushSachdeva]

Hi @kenmckown,

It looks like the issue might be related to the From Address you're using in the email.

I ran a few test cases to troubleshoot:

• Case 1: Used my valid email address as the sender — Email was received successfully.

• Case 2: Used a non-standard address (047ed-2ac@xyz.com) — Email was not received.

• Case 3: Switched back to my valid email — Email was received again.

Based on this, I recommend using a valid and verified sender email (like your own) when testing, to ensure delivery.

[uditmathur]

Hi @kenmckown 

As mentioned by @PeeyushSachdeva the from address in the email should be set to a legitimate email id.

By default in new email editor, from & reply to are set to a dummy @adobe.com id. 

You can change this permanently from Admin>Email, so your subsequent mail will automatically take to default from email & you will not face similar issues again.

Hope this Helps 😊