My Cases in Community

[Amanda_Thomas6]

Hello,

I need to create a case, but it keeps timing out. Any other way to log a case?

Thank You!

[Devraj_Grewal · Accepted solution]

You can email support@marketo.com

[Amanda_Thomas6]

I wasn't sure if that was still a valid way of logging a case, so wanted to check. Thanks, Devraj!

[Devraj_Grewal]

There are several areas in Marketo that link to this email address to "Contact Support", so that's how I know it's still valid.

[Dan_Stevens_]

Email is our team's primary channel for submitting new support tickets.  The only time we really access the Support portal is when we need to reference and existing/prior case; or need to attach a file to the case.  Email also allows you to embed screenshots in your replies back to the team.  Overall, it's just way more convenient.