My activity is wrongly merging with other leads in our Marketo database. What can I do?

Anonymous
Not applicable

My activity is wrongly merging with other leads in our Marketo database. What can I do?

Hello,

My coworker forwarded our recent newsletter to me to give me some positive feedback. While I was viewing the newsletter that he had forwarded, I clicked on some of the links. Now my web activity is being logged in my coworkers activity log and not mine. His information is also auto-populating in Marketo forms on my laptop. How can I separate our activity? Is this possible?

This is the second time this has happened. It happened once before with one of our prospects (except I'm not quote sure how it happened last time). Marketo Support suggested I delete his lead and start from scratch.

How can I avoid wrongly merging my web activity with another lead? Is there a better way to separate my coworkers activity from mine, rather than deleting him?

Thank you,

Hayley

2 REPLIES 2
SanfordWhiteman
Level 10 - Community Moderator

Re: My activity is wrongly merging with other leads in our Marketo database. What can I do?

Should be posted to Products, not Community space. ("Community" in this case means the Nation web app itself.)

The answer: delete the _mkto_trk cookie for the domain(s) in question.

Devraj_Grewal
Level 10

Re: My activity is wrongly merging with other leads in our Marketo database. What can I do?

Came across a similar situation in the past. There may be better solution, but what I did previously was (if using Chrome) was to have you go to Settings > History > Clear browsing data. Check "Cookies and other site and plugin data" and click "Clear browsing data". I believe this will prevent your web activity from further being associated with your co-worker.