Multiple SFDC custom object fields referencing same data field

[Monica_Koran]

Good morning-

I have two SFDC custom objects that I am pulling into MKTO. These two SFDC objects reference the same data field (date/time field). Is it possible for MKTO to pull this data regardless of which object I reference or does it confuse the logic?

Basically my data isn't pulling the date/time field for either object so I was wondering if this was a downside to the MKTO/SFDC Sync.

Thanks and I hope this wasn't too confusing!

Monica

[Mark_Price · Accepted solution]

Here are a few things that could cause an issue:

Is it a formula field? If so, this might explain it: How does Marketo see and pull data from Salesforce Formula Fields?

If it's not a formula field, check field permissions in SFDC / make sure it's visible to the Marketo sync user.

If you're working with custom objects and have recently added a field, you may need to refresh the custom object schema (this is within Marketo admin section).
Beware: you have to turn the SFDC sync off to then refresh the object schema so it's recommended to do it after hours if you do indeed need to do this.