Re: Multiple Leads from Site under Same Email Address

Nick_Nappo
Level 4

Multiple Leads from Site under Same Email Address

Last month we had multiple leads fill out the Request a Quote form on our website...but many of them are attached to the same email address, even though they're associated with different companies.  There's nothing on the side of our connector that justifies this bug, so what could be happening on the Marketo side?

Thanks!

4 REPLIES 4
SanfordWhiteman
Level 10 - Community Moderator

Re: Multiple Leads from Site under Same Email Address

Is this a Marketo form? I’m guessing not, from your phrasing. What “connector”? 

Nick_Nappo
Level 4

Re: Multiple Leads from Site under Same Email Address

Yes, it is a Marketo form. The "connector" in this case is the interface

that syncs Marketo with our CRM system.

On Thu, Oct 17, 2019 at 2:58 PM Sanford Whiteman <

SanfordWhiteman
Level 10 - Community Moderator

Re: Multiple Leads from Site under Same Email Address

Well, a Marketo form will dedupe on Email Address upon submission* unless you have a compound dedupe key set up by Support.

What are the timestamps of the Filled Out Form activities?

* except for the rare case of many submissions in the same short timeframe

Amit_Jain
Level 8 - Community Advisor

Re: Multiple Leads from Site under Same Email Address

Is it possible for you to share the link of that LP/form?