MS Dynamics Sync Errors

[Karyn_Hill]

I've been getting these off and on and am not sure if this is a problem in Marketo or in MS Dynamics. Most often I get "Unable to update lead," with the occasional "Error: Invalid Credentials."

Does anyone know if I should submit a case to Marketo Support, or if I should instead contact our MS Dynamics administrator? I'm one of the admins for our Marketo instance so I should know the answer, but don't.

[Dan_Stevens_]

I would definitely log a Marketo Support ticket.  Yet at the same time, loop in your CRM team to have a look.  It sounds like a security role issue where the Marketo Sync User is unable to update existing records.

[Karyn_Hill]

Ticket submitted. Thanks!

[Grégoire_Miche2]

Post MSD questions to the MS Dynamics Virtual User Group​

[Karyn_Hill]

I wasn't aware there was one, or how to post specifically in a group.

[Grégoire_Miche2]

If you are a MSD user, you may also want to subscribe to the group

[Karyn_Hill]

I might, although I don't personally use MSD.

For this question, I wasn't (and am still not) sure the problem is happening because there's something not right in MSD or something not right in Marketo.

[Grégoire_Miche2]

Hard to tell. Support has to look deeper to the logs. You can also ask the MSD admins to look at their logs.

-Greg