Module Greyed Out

Kristine_Plemmo
Level 2

Module Greyed Out

I'm working on an email from a cloned previous email, but I've noticed I can't add/edit modules and the "modules" tab is greyed out. Can someone please tell me how to unlock this?

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5 REPLIES 5
JD_Nelson
Level 10 - Community Advisor

Re: Module Greyed Out

And they were available on the version you cloned from?

Erika_S
Level 2

Re: Module Greyed Out

Is the original email using an older template ?

Grégoire_Miche2
Level 10

Re: Module Greyed Out

Hi Kritine,

This is weird because your template seems tu use modules (5 are showing as active) and the tab is greyed. There is probably a problem in your template code. Can you display it here ?

-Greg

BenjaminJacquet
Level 3

Re: Module Greyed Out

I encountered a similar problem a few months back where my email got "corrupted" when cloned. Does the issue persist cloning the original email multiple times? Might be worth reaching out to support to look into it.

Grace_Brebner3
Level 10 - Champion

Re: Module Greyed Out

I've experienced this issue too and have always found that opening and re-saving the template fixes it; I believe it's some kind of bug that corrupts the template occasionally when it's saved.