Mobile image not scaling down

[Anonymous]

I have an email body image about 500px wide that will not scale down on the iPhone. I was wondring if there are any particluar reasons this would occur.

Thanks.
 

[Josh_Hill13]

Unclear. Is the IMG tag set to show it at 500px? Maybe try it w/o that setting.

[Anonymous]

Yeah, it's probably the CSS. You want to avoid setting fixed widths on things.

[Scott_McKeighe2]

As a suggestion, try setting the image's "max-width" to 500px, or whatever its full-flush width is. 

As Erik and Josh have pointed out/inferred and as a general rule of thumb, a fixed width setting will cause the image to display at that pixel dimension. This can wreak havoc on mobile/tablet screens depending on the size and how you've constructed your email.

[JD_Nelson]

the image could have also been inside a rich text box which prevents it from resizing