I could use some help solving a sync error between Marketo and Microsoft Dynamics. The sync is functional and leads get created in Dynamics but certain fields are not updating between the systems.
Where should I be checking in Marketo and Dynamics to make sure all fields in both systems have the correct permissions to be updated?
In Marketo I have checked that:
I do not have access to the admin side of CRM so I appreciate an insights/specifics about what to check there.
For context this became an issue when we noticed that the phone number on a contact in Dynamics had not been updated after that contact filled out a marketo form with a new number. The phone number changed in Marketo but the contact record in Dynamic did not.
Hello @Katy_Hickey ,
Can you double check a few things.
Check the field mapping for the field you use on the form.
* Example field may be mapped to a field in DCRM you did not expect.
Check if you have a backlog. Ask Marketo support for help with that.