I could use some help solving a sync error between Marketo and Microsoft Dynamics. The sync is functional and leads get created in Dynamics but certain fields are not updating between the systems.
Where should I be checking in Marketo and Dynamics to make sure all fields in both systems have the correct permissions to be updated?
In Marketo I have checked that:
The sync is enabled
The fields we want to sync are selected in the sync field details
The fields do not have anything blocking field updates in field management.
I do not have access to the admin side of CRM so I appreciate an insights/specifics about what to check there.
For context this became an issue when we noticed that the phone number on a contact in Dynamics had not been updated after that contact filled out a marketo form with a new number. The phone number changed in Marketo but the contact record in Dynamic did not.
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