Merge Issue in Marketo

[Kajal_Aneja1]

Hi Folks,

I am facing one issue while merging the field based on the email IDS.

Merge failure – unable to perform a merge operation in the natively synced CRM. We enabled the feature Marketo Sync User Convert Leads in Salesforce. But still face the issue.

Here are a few key observations:

I elevated a case where both records had the same SFDC type (i.e., Contact-to-Contact or Lead-to-Lead), yet the issue persists.

However, when the SFDC types are different (e.g., Lead-to-Contact, Contact-to-list-Import, etc), the merge completes successfully

y.

Your suggestions will be helpful

[Beth_Massura]

Hi Kajal,

Here are a few things you could look into:

• Do either of those Leads/Contacts have SFDC Is Deleted = true?
• Is the SFDC org using Person Accounts?
• Are you selecting a mix of surviving values that might be conflicting with validation rules or other SFDC-side requirements?

Cheers,

Beth Massura

Adobe Marketo Engage Champion Alumna