Member Status Issue - Content Downloaded

[eroller]

We are counting a specific website click (to our Internal website Blog page) as Content Downloaded for an email. For some reason this campaign is marking them as Content Downloaded then Clicked. Is there a way (order of operations type set up) to stop someone from going back to clicked since Content Downloaded is our success status? 

[SanfordWhiteman · Accepted solution]

Well, you need to get to the bottom of “for some reason” because you clearly have a bug in your trigger logic. But without knowing a lot more about your setup we can’t really help with that.

As far as member status priority, you can set Content Downloaded to a higher (i.e. later) step value than Clicked to make sure they can’t go back to Clicked.

But I really can’t advise patching over a problem like this by changing step values, you should find the real cause.