Marketo Tracking Code

[Sherry_Hale]

We utilize the reports in Marketo and for some reason the files that we have uploaded into the Marketo Design Studio aren't showing activity.  They're pdf's but they're housed inside of Marketo.  When I ask the system to look for the URL http://info.byetm.com/rs/etm/images/ETM_UPExchange_Brief.pdf it's not pulling it from the list, yet this is the link for this particular brief.  We want to see on the report when someone clicks on this link.  Any ideas why it woldn't track?  I know it's a pdf, but I was told that they would track if housed in Marketo design studio

[Amy_Lepre]

Hi Elliott - I actually edited my post to say "custom" reports not "customer". 🙂

In our Analytics section we have a folder titled Other Reports. In there we just have custom reports that we've created - but I believe the folder itself is a default. Anyway, for my report I just ran a SL with the same basic criteria Sherry posted (Click Link - contains) then put the name of a PDF in there that resides in Design Studio. 

Sherry - to further what Elliott is saying - if you create a SL outside of Analytics, do you get any results? 

[Sherry_Hale]

Hi Amy, if I create the same exact flow under a program, I get results. It makes no sense.

[Anonymous · Accepted solution]

Sherry, you should open a case with Marketo tech support.  They will be able to look at your report setup and have a screen share session with you if necessary.