Hi Alexis! Answers below in red:
MSI on leads/contacts/accounts/opportunities:
• If a salesperson who does not have a Marketo user account clicks in the Email tab to view an email in Marketo, they will not be able to preview the email, correct? Marketo actually doesn't have a good way to limit the number of licenses for MSI, so if it's installed and the iFrame is visible on that person's profile, everyone can see it.
• How far back in time does the information go for Interesting Moments, Web Activity, Score and Email? For Web Activity and Score, 90 days. Interesting Moments are permanent. Email I believe stays forever as well.
• Can salespeople only see MSI for the people they own or for the entire database? Our salespeople have access to view all account and customer information in Salesforce. They can see MSI for everyone!
• We have set up to enter a "Sent Sales Email" activity in Salesforce records for any emails sent through MSI. When I click on the Activity Detail, it does not populate the actual email content i.e. "Hi Alexis, Here is my latest offer..." Unfortunately this is not much value if a salesperson cannot keep record of what they actually sent, only the Subject Line! The emails will still be stored in the Emails tab and the sales person will have the ability to see the email, I believe.
MSI dashboard:
• What is the default amount of time for Best Bets to be hidden if you hide someone? 7 days, and there is no way to customize that or hide someone permanently.
• If a salesperson who does not have a Marketo user account clicks to view the web pages visited in the Web Activity tab, will they see the URLs? A sales person will not require an actual Marketo login. I believe what you're referring to is the MSI licenses, and again, Marketo doesn't have a great way to limit those on the Salesforce side so they're basically unlimited.
• We do not have Salesforce Territories enabled. How can I make Anonymous Web Activity helpful? I always provided a clear explanation of what Anonymous Web Activity actually is and how it is or isn't helpful. Like a disclaimer of "this could contain clients, this could contain existing accounts with anonymous cookies, use at your own risk."
• If a user updates the default Anonymous Web Activity view to filter to different Geographic regions, will those changes apply to everyone who accesses MSI? Or will these customized filters apply individually to every user so they customize their default Anonymous Web Activity view to their needs? Customized filters apply only to that user.
• Do Custom Views only apply to the Best Bets tab? I just created a Custom View, and tried to filter the My Email tab to just accounts that fit my Custom View criteria. Nothing happened except the MSI dashboard refreshed back to the Best Bets tab. Custom views only apply to Best Bets, as far as I know.
• If I click to Subscribe to an alert for a Type of Interesting Moment (i.e. Email), does that mean I'll receive an alert for any Email-related Interesting Moments for all prospects and contacts I own? Yes, but it is dependent on the Type set in the Interesting Moment in Marketo where it is logged.
• How do I unsubscribe from MSI Text Alerts? They do not come through with an Unsubscribe instruction. I'm sorry, I don't know about the text alerts!
Hope that was helpful!
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