Marketo now changing code (/index.php/lpTemplate/proxyAsset?)

[Anonymous]

Hi our templates have had an issue where some images where showign the little "x" symbol and could not be loaded, upon further investigation some images path url had changed to have <img src="/index.php/lpTemplate/proxyAsset?idx=eyJpIjoiXC9QSG93 when it used to be simply <img src="http://info.shortcuts.net/rs/897-HGS-354/images/subscribe.png" for example..

So marketo is now changing this?? some of the images using this path structure are now working better was this a new update in the last few weeks??

[Anonymous]

actually it is not displaying if you go to http://info.shortcuts.com.au/quickfix.html the images are the top are not displaying, they used to work!

[SanfordWhiteman]

This is a bug that has bitten us at a few clients already. I believe we're working around it by using absolute paths to our image CDN.  Basically (I am led to believe) the rewrite to  /proxyAsset path is only supposed to happen in the Marketo editor, where it works because you're logged in appropriately.  It is not supposed to happen outside of the editor, i.e. on the rendered public LP.

In your HTML source, what is the exact content of one of those broken <IMG> tags as compared to the one working one (<img src="http://info.shortcuts.net/rs/897-HGS-354/images/subscribe.png" class="img-responsive" style=" padding-bottom:27px;"> is the working one).  Is the broken image path changed in the raw template or LP code (in the Marketo editor), or just in the final rendered LP?

[SanfordWhiteman]

Also, if you have time right now, hit me at sandy@teknkl.com as I'd like to pinpoint what was causing the problem (my colleagues reported it to me a couple of weeks ago but I didn't have chance to dig too deeply, or at least don't remember doing so!).  If we can figure out the exact conditions we can definitely work around it for now.

[Anonymous]

Hi sanford, thankyou for your response.i actually did a new test and created a new campaign using the original template that has the image errors, it now shows correctly, so the original page i linked to has been running for quite a few months now, so i have regenerated it again thus fixing the issue.. it was funny that one of the graphics worked on the original page and that was an image that had no link to another page associated with it.., im not very technical at all.

http://info.shortcuts.net/Marketo_Test_Prog_CHRIS-TEST-AU---QuickFix-multiple-videos11.html

[SanfordWhiteman]

OK, if you started over I guess it's hard to see what the original problem was.  Perhaps the bug was simply "burned" into some existing pages but won't happen with new pages (small comfort to people out there who assumed their old pages were still working, of course).  Let me ask this: if you put a new image in the broken LP, is that new image broken?