Marketo not sending me internal tests

[Anonymous]

anyone have ways to troubleshoot not getting tests sent to yourself?

[Steven_Vanderb3]

Please contact Support and we can provide bounce or delivery codes for your sample sends.  90% of the time the email is successfully sent and accepted by the recipient server which then tosses it in Spam or Quarantine or something like that.  The other 10% is either a soft/hard bounce because the recipient server doesn't like the email or because there was something malformed in the reply-to or from address in the email.

[Dan_Stevens_]

The usual cause of this is forgetting to include an unsubscribe link in your footer (or the footer that contains this).  Marketo does not warn you when you forget to do this.  The email will simply not be delivered.

[Iryna_Zhuravel4]

We have a global unsubscribe footer set up in the admin section so all the emails do have the footer, and it still happens.

Another reason for the sample email not getting sent is when you have a token in your sent from/to and there is no default value defined, e.g. if you have {{lead.lead owner email address}} instead of {{lead.lead owner email address:default=info@company.com}}. In this case email cannot be sent because there is no email address to send it from.

However, even when everything is configured correctly, there are still cases when Marketo would just stop sending you sample emails and that just seems to be a glitch

Also just to be clear, I am talking about "Send Sample" option

If you are trying to send yourself a test email through a smart campaign, you have most likely exceeded you daily/weekly communication limit. If that is the case there should be an activity log for this that will look like this.

Also to be able to send yourself a test email through a smart campaign make sure that you exist in your database as a lead.

So here are potential reasons:

1. Send sample

- no default value in the token

2. Test smart campaign

- no lead with your email address

- used up communication limit

- missing unsubscribe token

Dan Stevens would missing unsubscribe footer affect both sample and test smart campaign emails? We don't use unsubscribe token so I am not sure about this one

Solutions:

- add default value to your token

- add unsubscribe token

- create yourself as a lead

If above doesn't help:

- try a different email address

- mark email as operational (be careful to switch it back after testing)

[Anonymous]

Probably the root cause

[Anonymous]

Learn something every day. Thanks Dan.

[Iryna_Zhuravel4]

Happens to me all the time with sample emails, a weird hack I discovered is that if you make your email operational Marketo will always send you a sample, with marketing emails it often stops doing that after 2-3 tries, so I either make the email operational for the time I am testing it (there is always a risk of forgetting to change it back before sending it out though) or I send it to a few of my personal email adresses I created just for this purpose

[Anonymous]

I tried this today because I'm having this problem again. But even that change didn't work.

[Dan_Stevens_]

I'd advise against this as it's too risky of having someone forget to change it back. 

[Anonymous]

Yes, too bad there's not an automated approval checklist when sending an email

[Anonymous]

This is a good trick

[Anonymous]

Can you describe what you are doing and what is happening?

[Anonymous]

I'm in a previously sent email campaign and am merely re-sending myself a Test email... not getting anything in my Outlook company inbox.

[Anonymous]

That should definitely be going out.  Check you spam folder

[Anonymous]

Is it in your junk folder?

Do you get other emails from your Marketo instances?

Check with IT if it got trapped in the spam filter.

Rajesh

On Apr 13, 2016 11:27 AM, "D'Lynn Butler" <marketingnation@marketo.com>