Marketo Login

[Deeps]

Hi All,

One of my team member has asked to reset the marketo user login as the link he received has expired, I am unable to  (I have admin access) edit the user and reset the password.

I get this message -users in pending state cannot be edited. Please help to fix this.

Thanks,

Deepthi.

[Darshil_Shah1]

Marketo doesn't allow resetting pw for the user who has not yet accepted their invitation (i.e., is in "pending" state). I usually Delete and re-invite the user in such cases. Also, after you delete a user, at times it takes a few minutes to clear it out of the backend, so if you get a message that the user is already in use, just wait for a few minutes and try adding the user again.

[Deeps]

Thanks @Darshil_Shah1 

[Vinay_Kumar]

I agree with Darshil. Please try deleting and then recreating the same user.