Re: Marketo Login

Deeps
Level 4

Marketo Login

Hi All,

 

One of my team member has asked to reset the marketo user login as the link he received has expired, I am unable to  (I have admin access) edit the user and reset the password.

I get this message -users in pending state cannot be edited. Please help to fix this.

 

Deeps_0-1647320961922.png

 

Thanks,

Deepthi.

 

3 REPLIES 3
Darshil_Shah1
Level 10 - Community Advisor

Re: Marketo Login

Marketo doesn't allow resetting pw for the user who has not yet accepted their invitation (i.e., is in "pending" state). I usually Delete and re-invite the user in such cases. Also, after you delete a user, at times it takes a few minutes to clear it out of the backend, so if you get a message that the user is already in use, just wait for a few minutes and try adding the user again.

Deeps
Level 4

Re: Marketo Login

Thanks @Darshil_Shah1 

Vinay_Kumar
Level 9 - Community Advisor

Re: Marketo Login

I agree with Darshil. Please try deleting and then recreating the same user.