Marketo Login issue

[RaguPrashanth]

Hi Team,

We are getting below error while Log In to Marketo.

"This problem can sometimes be caused by disabling or refusing to accept cookies."

Is any faced this issues and got solution for it or any workaround to fix it.

[Katja_Keesom]

I'm afraid I need a bit more context to make anything of that. Are you logging into Marketo directly or with Adobe Id? Are you using SSO or not? Can you provide a screenshot?

[Darshil_Shah1]

Have you disabled the first-party cookies as well? I have blocked third-party cookies in the incognito tab, but I haven't faced issues logging in from an incognito tab. And yes, as Katja said, a little more background (the browser you're using, privacy settings, etc.) along with a snapshot would be helpful.

[Harry_Rashid]

Did you manage to fix the issue? We seem to have similar problem in our office, it is not allowing us to stay logged on,

Out networking team mentioned it will be due to Cloudfare issue with marketo, anyone in community know how to fix?

It allows me to logon from my home office.

[RaguPrashanth · Accepted solution]

Hi,

Below is the workaround from the Marketo Support team: 

What is happening in this case, is that whenever we click on this link: https://engage-nld1.marketo.com/?munchkinId=...... it should redirect us to either the login page(https://app-nld104.marketo.com/homepage/login#/classic/......) If you are not signed in.

If you are signed in, the link should redirect us to the Marketo home page by authenticating the token that is generated for the authentication, which in your case is null(if you see the url in the screenshot provided by you) because of some issues with the cookies for specifically marketo webpage.

In order to resolve this,

> Could you take a look at the following article on cookie settings to see whether you've restricted them more than the default?

To check this, follow the steps mentioned in this Firefox article > Websites say cookies are blocked - Unblock them: https://support.mozilla.org/en-US/kb/websites-say-cookies-are-blocked-unblock-them

> If you use a bookmark to access a specific page then instead navigate to this page starting with the main page or with the sign in page in case there is a problem with this bookmark.

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

> > > NOTE: Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data for that website will be saved once again. https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox

All this information has been mentioned in this Firefox support article: https://support.mozilla.org/en-US/questions/1326317 Best suggestion would be to get in contact with their support for a better assistance on this, as this is something that doesn't fall under Marketo support but I just wanted to try my best in order to provide you with some information on this.

I hope this helps!

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