I have a boolean field that is being updated to true by a smart campaign in marketo and then about an hour later it is being flipped to false with the reasoning of "Synched from salesforce.com". I checked and the field does not appear in any automations in SFDC and I enabled field tracking history and there are no documented updates in SFDC on the days that marketo shows a synced update coming from SFDC. This led me to believe that the sync updating the field to true is not making it into SFDC and then SFDC is just pushing back the original false value, making it look like a data update from SFDC. So this is where the question comes in:
The marketo integration user has read only permissions for this field. I suspect the original reasoning was that this field is not supposed to be updated in SFDC (it is a marketing field), but I am wondering if the unintended consequence of this is that the integration user cannot write the update to the field that is syncing from marketo. Can someone confirm that this is how the permissions work?
Hi @katy1 - thats exactly what is happening. Marketo needs write access to the field in SFDC otherwise SFDC will just revert it back to false.