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Marketo - GoToWebinar Sync Issues

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Loren_Posendek
Level 4 - Champion Alumni

Good morning! Has anyone experienced issues with Marketo and GoToWebinar showing differing registrant counts? Not only are a few webinars showing different numbers in Marketo than GoToWebinar, but when I try to manually change the status to "Registered" for those who've filled out the form, Marketo is not processing the change, thus not syncing to GoToWebinar. I wanted to reach out here before going to Support.

Thanks in advance for any insight!

Loren

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Anonymous
Not applicable

I'd suggest do check the status of your GTW integration in the Admin section. Whenever we experienced these errors, the integration was broken. Potentially through a password change in GTW.

Admin --> Integration --> Launchpoint and it should not look like this:

2016-08-08 16_39_53-Marketo _ Installed Services • Admin.jpg

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22 REPLIES 22
Anonymous
Not applicable

I'd suggest do check the status of your GTW integration in the Admin section. Whenever we experienced these errors, the integration was broken. Potentially through a password change in GTW.

Admin --> Integration --> Launchpoint and it should not look like this:

2016-08-08 16_39_53-Marketo _ Installed Services • Admin.jpg

Jenn_DiMaria2
Level 10

This is a good suggestion for registration errors. I had this happen recently. My issue wasn't a connection issue, but instead was because the registrant used a random special character in their company name. Worth checking for sure.