Good morning! Has anyone experienced issues with Marketo and GoToWebinar showing differing registrant counts? Not only are a few webinars showing different numbers in Marketo than GoToWebinar, but when I try to manually change the status to "Registered" for those who've filled out the form, Marketo is not processing the change, thus not syncing to GoToWebinar. I wanted to reach out here before going to Support.
Thanks in advance for any insight!
Loren
Solved! Go to Solution.
I'd suggest do check the status of your GTW integration in the Admin section. Whenever we experienced these errors, the integration was broken. Potentially through a password change in GTW.
Admin --> Integration --> Launchpoint and it should not look like this:
I'd suggest do check the status of your GTW integration in the Admin section. Whenever we experienced these errors, the integration was broken. Potentially through a password change in GTW.
Admin --> Integration --> Launchpoint and it should not look like this:
This is a good suggestion for registration errors. I had this happen recently. My issue wasn't a connection issue, but instead was because the registrant used a random special character in their company name. Worth checking for sure.