Marketo - GoToWebinar Sync Issues

Loren_Posendek · ‎08-08-2016

Good morning! Has anyone experienced issues with Marketo and GoToWebinar showing differing registrant counts? Not only are a few webinars showing different numbers in Marketo than GoToWebinar, but when I try to manually change the status to "Registered" for those who've filled out the form, Marketo is not processing the change, thus not syncing to GoToWebinar. I wanted to reach out here before going to Support.

Thanks in advance for any insight!

Loren

Anonymous · ‎08-08-2016

I'd suggest do check the status of your GTW integration in the Admin section. Whenever we experienced these errors, the integration was broken. Potentially through a password change in GTW.

Admin --> Integration --> Launchpoint and it should not look like this:

View solution in original post

Anonymous · ‎08-08-2016

I'd suggest do check the status of your GTW integration in the Admin section. Whenever we experienced these errors, the integration was broken. Potentially through a password change in GTW.

Admin --> Integration --> Launchpoint and it should not look like this:

Jenn_DiMaria2 · ‎08-08-2016

This is a good suggestion for registration errors. I had this happen recently. My issue wasn't a connection issue, but instead was because the registrant used a random special character in their company name. Worth checking for sure.