Marketo Email Open Rate

[Anonymous]

I have a question regarding what goes into Marketo's email open rate. 

Is the open rate based on someone clicking "display images" in the email? Or is the open rate also based on someone opening the email and NOT clicking "display images" in the email?
 

I am thinking that if they dont do that then Marketo doesnt know they opened it. 

If someone knows either way, it would be great information to have!

Thanks in advance!

Andrea

[Ari_Echt1]

I am pretty certain that Marketo, like all email programs, is only able to track an open if images are displayed. 

So if you send it to 100 people, and 20 people actually open it, but only 10 have images turned on, your open rate would show as 10%. 

[Anonymous · Accepted solution]

Yep, Ari is correct. Just to clarify your initial question Andrea: 

Is the open rate based on someone clicking "display images" in the email?
I am thinking that if they dont do that then Marketo doesnt know they opened it. 

Correct! And in most email clients, images are disabled by default, so you shouldn't put too much emphasis on open rates for this reason. Click and open-to-click vs your industry/historic average are generally much better indicators.

[Anonymous]

Thank you Ari & Adam for the helpful information!