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Marketo Dynamic Sync Issue

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Anonymous
Not applicable

Marketo Dynamic Sync Issue

Hi,

We already did the sync and then we created a new filed in Dyanmic and added it in Sync. We updated this field on a lead record in Dynamic and the updated data synced to Marketo. But then we changed the data in Marketo again on the same lead record and it didn't update in Dyanmic.

Please help me to understand why its happening and how to resolve it.

I already created a support ticket and its been more than a month and they have no clue on this.

Thanks

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Harish_Gupta6
Level 8

Re: Marketo Dynamic Sync Issue

Hi Ashok,

As Josh suggested, this may be permission issue. Check if the field is set to user context only or the organization level.

Thanks

Harish Gupta

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3 REPLIES 3
Josh_Hill13
Level 10 - Champion Alumni

Re: Marketo Dynamic Sync Issue

Really need more information on your configuration and the data you are passing back and forth. It sounds like a permission issue on MS Dynamics side.

Anonymous
Not applicable

Re: Marketo Dynamic Sync Issue

Hi Josh,

Thanks for reply.

Can you suggest me what type of permission, I need to check in the system. Right now Marketo sync user has admin rights in Dynamic.

Thanks

Harish_Gupta6
Level 8

Re: Marketo Dynamic Sync Issue

Hi Ashok,

As Josh suggested, this may be permission issue. Check if the field is set to user context only or the organization level.

Thanks

Harish Gupta