Marketo Campaign members not sync to Salesforce Campaign

[frankqian95]

Hi,

The campaign in Marketo members is not synced to corresponding salesforce campaign members. I have checked the status setting which is exactly matched. Any reason why this occurred ?

[Darshil_Shah1]

Same recommendations as your Campaign sync-related question here. Ensure that all the items pertaining to Marketo <> SFDC sync are enabled and there aren't any errors (specifically related to the campaign/campaign member sync logged in the SFDC error). I bet something has recently changed with your Marketo - SFDC campaign sync given that you see multiple errors/issues with it simultaneously.

[frankqian95]

Thank you for replying to both of my posts.  I have checked the possible error list in the other answer, I noticed that there is sfdc_sync error. What should I do to detect the root cause of this error?

Thank you in advance. 

[Katja_Keesom]

Hmm, does this person actually exist in your SFDC? Looks like that is not the case, so you are trying to update a campaign member status before the person is synced to SFDC.

[frankqian95]

Hi Katja,

Thank you for your reply. I don't know why the member list in SFDC and the campaign are not the same. Looks like only partial members sync to my SFDC.

[Darshil_Shah1]

Agreed with Katja! Try checking the SFDC Lead of the record in Marketo and see if you're able to find that lead record in SFDC. Additionally, this may not be behind your larger campaign sync issue; you'd want to either look for issues pertaining to campaign/campaign member objects, or sync failures/issues for the people who didn't get added to the SFDC campaign even though you have them in Marketo, and looking at your snapshots, a huge batch of people didn't get added to the SFDC campaign. Are you seeing similar issues with your other program <> campaign syncs too?

[frankqian95]

Yes, I faced the same issue with others campaigns.  And I am able to find the lead record in SFDC but they don't have campaign history in SFDC.

[Darshil_Shah1]

Did you make sure that the items I listed earlierin your other post (linked in my first comment) to verify the sync are all perfect? I'd also try logging  in to the SFDC org via the sync user's creds and access the campaign. This'll help verify that they Sync user still has access to it. Also recommend you to chat with your SFDC team and check whether they updated the sync user's permissions / sync config recently.

[FahadRiazRao]

Do you see any MKTO-SF SYNC errors in persons activity logs due to data validation and stuck by some validation rule(s) in SF?

[frankqian95]

Thanks for your reply.

I post the screenshot in the above reply. You are right, there is MKTO-SF SYNC errors in log. But what should I do to debug this error?

Thank you in advance.