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Re: Marketo and Okta SSO

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amakarov
Level 1

Marketo and Okta SSO

Hey,

We recently integrated our Okta SSO with Marketo app using Okta Marketo app.

Most of the users can sign in. However, a few of them got an error: "Error processing SAML message. Request was ill-formed in some way."

 

I've tried to clear the cookies and verified that the email is the same in Marketo, but it didn't solve this error.

 

What might be the way to fix this issue?

 

Thanks!

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amakarov
Level 1

Re: Marketo and Okta SSO

Hi,
Issue was solved via contacting Marketo support. Few users accounts has been locked, and only Marketo support is able to see and unlock those accounts

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3 REPLIES 3
Darshil_Shah1
Level 10 - Community Advisor

Re: Marketo and Okta SSO

I found a thread in the Okta Community regarding this error. Have a look at it here and see if you're able to resolve your error based on the suggestions in it.

 

amakarov
Level 1

Re: Marketo and Okta SSO

Hi,
Issue was solved via contacting Marketo support. Few users accounts has been locked, and only Marketo support is able to see and unlock those accounts

Darshil_Shah1
Level 10 - Community Advisor

Re: Marketo and Okta SSO

Awesome! Setting up SSO can get quirky at times and is not always a smooth sailing process. Thank you for posting an update to the thread.