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Re: Marketo Adding Space in MSO Comments

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Dayna_Wellman3
Level 3 - Champion Alumni

Marketo Adding Space in MSO Comments

I’ve been working on fluid responsive emails and I found that Marketo adds a space in in the MSO comments that seems to keep Outlook from seeing the [if mso] code. I tested the same HTML in Marketo and MailChimp. The code works perfect in MailChimp, but breaks when sent through Marketo.

Here is where the problem is happening (highlighted).

Before Marketo: <!--[if mso]>

After Marketo: <!-- [if mso]>

Marketo is adding that additional space, which seems to be causing Outlook to ignore the comment instead of reading it as Outlook specific code. I tested it both ways in Litmus and that's what happens. Does anyone know how to keep Marketo from adding that space?

Dayna Wellman
Campaign Operations Consultant @ Etumos
1 ACCEPTED SOLUTION

Accepted Solutions
Justin_Cooperm2
Level 10

Re: Marketo Adding Space in MSO Comments

This has now been fixed!

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3 REPLIES 3
Justin_Cooperm2
Level 10

Re: Marketo Adding Space in MSO Comments

Hi Dayna,

We haven't seen this before but have been fixing a bunch of issues related to MSO conditional comments. Can you email me with the exact HTML you've added to your email so we can look into it? jcooperman@marketo.com

Justin_Cooperm2
Level 10

Re: Marketo Adding Space in MSO Comments

I've confirmed that we have a bug here. I'll keep you updated but I've alerted our engineering team. This was fixed a long time ago and seems to have re-surfaced.

Justin_Cooperm2
Level 10

Re: Marketo Adding Space in MSO Comments

This has now been fixed!