Marketing suspend account questions

[Steph_Anderson]

I want to ensure a certain account doesn't receive any of our marketing emails, but I don't want to remove them from our database, so I've created a campaign to change the marketing suspended data value for their records to true.

Do I need to do anything else (if they are in the flow of a nurture or program do I need to remove them from the flow/pause as well)?

Is that permanent unless I manually change it back?

Thanks in advance!

Steph

[Grégoire_Miche2 · Accepted solution]

Hi Steph,

You do not need to do more. The mere fact that they are suspended will prevent any non operational email to be sent to them.

Yet operational emails (such as a registration confirmation) will still be sent.

Yes, this is reversible. Just uncheck the "Marketing suspended" checkbox.

-Greg

[Dory_Viscoglio]

Hey Steph, when you mark someone as Marketing Suspended, they will stop receiving any emails from you. This is permanent until you make a change to that field on their record sometime in the future.