Help! Landing page is not working

[Anonymous]

Hi,

I have an email I would like to send out with a form. After the person fills out the form and hits the submit button, they should see a 'Thank You' page. But that is not what's happening. I received the below error

Now when I test the form to see if I will get redirected to the 'Thank You' landing page, I am redirected to my company's website. I checked to make sure the landing page is correct on the form and all items have been approved.

Any thoughts on how I can fix this?

Thanks in advance,

Kara

[Anonymous]

With all of your suggestions, my landing page works!! I wanted to thank all of you for your help.

Have a great weekend!

Kara

[Dan_Stevens_]

You shouldn't test the functionality of the landing page/form within the landing page editor.  Instead, grab the LP URL, load it in your browser and test it without it being iframed as you're doing here.  I'm not sure if that's the issue here, but wouldn't hurt to eliminate this one, just in case.

[Anonymous]

Hi Dan,

The landing page works when I past the URL in Firefox just wont work from the form.

[Dan_Stevens_]

Hi Kara - based on the screenshot above, it looked like you tested it while in the editor (since the Marketo interface was wrapped around it).  Since your Marketo environment is using the HTTPS protocol, I just thought perhaps you're receiving this error if the TY page is not also HTTPS.

[Anonymous]

When I send the sample email the landing page is linked to I am redirected directly to my company's website. I don't receive this error. This is the first time this error has happened to me with the other testings I've done with other campaigns.

[Andy_Varshneya1]

It would help if we could get a link to the landing page to help you debug this.

[Anonymous]

the landing page that should show after they hit submit

Live Event Registration

the form

Live Event Registration

[Anonymous]

Hi Kara,

As Andy said, the

the form url for

Live Event Registration

you provided is

https://app-ab12.marketo.com/lpeditor/devicePreview?p=1188&t=3a95MEuQCPw,&m=224-PSG-715

That is 'Document Preview' url in Marketo. It is 'not' the form landing page url.

Once you approve the landing page which have the form in it, you get to specify the url yourself. Did you do that?

What is that url?

Rajesh

[SanfordWhiteman · Accepted solution]

If you're talking about form #1081, "LE-UGM Post Meeting Survey" then you have the right Thank You URL in the form setup.

But if you are overriding the Thank You URL at the LP level, you may have typed it wrong (like Dan said, maybe you typed https://go.insuresoft.com/LE-042016-UGM_Thank-You-Survey.html​).  Click the form in the LP Editor and choose "Edit".

[Anonymous]

Thank you! It worked!!

[Andy_Varshneya1]

Can you link me to the live link for the registration page please? That's the link to the editor in your Marketo instance.

Thanks,

Andy

[Dan_Stevens_]

EDIT: changed "should" to "shouldn't" above.

[Anonymous]

This might be an IT issue. 

[Andy_Varshneya1]

That's what I'm thinking, but I wanted to eliminate the possibility of the thank you page being referenced incorrectly from the registration page.

[Andy_Varshneya1]

Hi Kara,

Are you able to get to the registration page without any errors? Would it be possible for you to link us to that registration page?

Andy

[Anonymous]

I can get to the survey form landing page thru the link without any problems, its when I click submit is when I received the error.

You want the survey form landing page, correct?