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Marketing suspend account questions

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Steph_Anderson
Level 4

Marketing suspend account questions

I want to ensure a certain account doesn't receive any of our marketing emails, but I don't want to remove them from our database, so I've created a campaign to change the marketing suspended data value for their records to true.

Do I need to do anything else (if they are in the flow of a nurture or program do I need to remove them from the flow/pause as well)?

Is that permanent unless I manually change it back?

Thanks in advance!

Steph

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Grégoire_Miche2
Level 10

Re: Marketing suspend account questions

Hi Steph,

You do not need to do more. The mere fact that they are suspended will prevent any non operational email to be sent to them.

Yet operational emails (such as a registration confirmation) will still be sent.

Yes, this is reversible. Just uncheck the "Marketing suspended" checkbox.

-Greg

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2 REPLIES 2
Grégoire_Miche2
Level 10

Re: Marketing suspend account questions

Hi Steph,

You do not need to do more. The mere fact that they are suspended will prevent any non operational email to be sent to them.

Yet operational emails (such as a registration confirmation) will still be sent.

Yes, this is reversible. Just uncheck the "Marketing suspended" checkbox.

-Greg

View solution in original post

Dory_Viscoglio
Level 10

Re: Marketing suspend account questions

Hey Steph, when you mark someone as Marketing Suspended, they will stop receiving any emails from you. This is permanent until you make a change to that field on their record sometime in the future.