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Marketable Contacts

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Anonymous
Not applicable

Marketable Contacts

Hello,

Does anyone have or found any information on Marketable Contacts in the lead database screen.

The number seems to fluctuate, not agree with real life and doesnt refresh?

I have a different way to calculate marketable contacts and cant seem to get the numbers to match.

This morning I have lost around 16000 marketable contacts overnight?

Just wondered if anyone trusts or knows much about this figure?

thanks

Mark

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Roxann_McGlump1
Community Manager

Re: Marketable Contacts

Hi Mark,

You should be able to force a refresh on the Marketable Leads dashboard by clicking on the date in the top right corner of the dashboard.  I have been noticing some odd behavior in that dashboard recently.  If forcing the refresh by clicking the date doesn't help, I would recommend reaching out to support.

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8 REPLIES 8
Juan_de_Dios_Ng
Level 3

Re: Marketable Contacts

Hi Mark

I asked the same question a while ago...

This is the way Marketo calculate Marketable leads:

Marketable Leads: The number of all-time leads for the workspace, minus the following:

  • leads without an email address,
  • leads whose email has hard bounced,
  • leads that are blacklisted,
  • leads that have unsubscribed,
  • leads currently set to Marketing Suspended.

For more see Marketo docs

Lead Database Dashboard - Marketo Docs - Product Docs

Anonymous
Not applicable

Re: Marketable Contacts

Thank Juan..!

It's very helpful.

Grégoire_Miche2
Level 10

Re: Marketable Contacts

And vote here:

-Greg

Roxann_McGlump1
Community Manager

Re: Marketable Contacts

Hi Mark,

You should be able to force a refresh on the Marketable Leads dashboard by clicking on the date in the top right corner of the dashboard.  I have been noticing some odd behavior in that dashboard recently.  If forcing the refresh by clicking the date doesn't help, I would recommend reaching out to support.

View solution in original post

Grégoire_Miche2
Level 10

Re: Marketable Contacts

Hi Roxann,

That works! That's new and cool 🙂 But then, why haven't we be alerted and why isn't the idea above marked as "done" ?

-Greg

Anonymous
Not applicable

Re: Marketable Contacts

Terrible UI. Why didn't they make it button? Very useful tip though. Thumbs up.

Anonymous
Not applicable

Re: Marketable Contacts

Thanks!

Anonymous
Not applicable

Re: Marketable Contacts

Thanks all, my contacts have returned to their usual levels!!

And thank you for the refresh tip, thats very good.