Hello Marketo Community,
I have setup two engagement programs for two different email nurtures. The target audience for both these programs are qualified via daily batch campaigns. The target audience of one program 1 is a subset of the target audience of program 2. Which is why I have suppressed target audience of program 1 from program 2. However, recently both programs received a prospect that qualified for both the programs after their respective batch runs? Please can you help identify the reason for this?
Not enough to go on here.
Please show screenshots of each SC’s Smart List, Flow and Setup and the Activity Log of a person you believe should not have qualified for both.