Logos and Photos embedded in an email

[Anonymous]

When I go and send a test email my image and logo are not automatically showing up without having to download it. Is there a way to fix that so when someone opens up my email the images will be there?

[Casey_Grimes]

Hi Lauren,
I'm assuming you're using Outlook 2013, but I don't think it's too terribly different for older versions. When the email arrives, you should see a message similar to the following in your reading pane:


Click on the sentences starting with "If there are problems..." to get several options on how to handle images:

Click "Add the Domain to Safe Senders List" to be able to always see emails sent by Marketo.
 

[Adam_Vavrek1]

I'm not sure how to do it from Outlook, sorry. I use Gmail. This might help: http://www.outlook-apps.com/disable-images-outlook/

[Anonymous]

How do you turn this off to get test emails? We use Outlook.

[Josh_Hill13]

The default is to not display images, so it is up to the user as Adam said. You can turn this off so you can get the test emails. no guarantees your audience will view images.

[Adam_Vavrek1]

Hi Lauren,

Are you seeing this in Gmail? Users need to change their Settings (under "Images") in order for this to happen: