Location of servers

[Heidi_Maher]

Hi does anyone know how we can find out the location of the server dedicated to our marketo data? We are going through a GDPR compliance initiative and this is a data point they need.

[Josh_Hill13]

You should discuss with your Marketo rep who can discuss with Legal.

Unfortunately, Marketo hasn't provided very clear guidance on GDPR guidance (I've asked). There are some items within your Privacy Contract so you should review that.

You can deduce the server locations in a few ways:

https://app-abc.marketo.com/#SLXXXXA1

The first CNAME=the Pod you are on. App ABC isn't super clear. Some people have SJX=San Jose data center. You can see some of the Pod#s here

Marketo Status

SJ, SJX, or SJRCA=San Jose

AB=Ashburn, VA

ABD=Ashburn?

LON=London

You can also ping that pod to trace it which may help. Mxtoolbox or other services may give a clear location.

#SL=Smart List unique asset ID for your instance

#EM=email

#ST=static list

#SC=smart campaign

#PG=Program

#MF=folder

A1=first panel for smart campaign, so B2=Smart List (usually) and C3 = Flow D4=Schedule, E5=Results

There is an EU data center which is mostly for EU customers.

[peter_fedewa1]

Update for anyone looking into this recently:

The URL structure changed to the engage-<server group (I think)>.marketo.com but you can still find the app-abc.marketo.com URL if you inspect the code and search for "app-" and look for which server it is hitting in the iframe

[Heidi_Maher]

Thank you!

[Anonymous]

Hey just to note Heidi that with the move to Google Cloud in beginning of 2018, you'll have to re-assess this - I think Marketo are publishing data on the whole GDPR thing in the next few weeks.