Link to Email Address Opens Empty Browser Window

[Anonymous]

Why does an empty browser window open (in addition to the email client) when I click on a hyperlinked email address in an email? Is this some sort of MKTO tracking mechanism?

[Anonymous]

I'm getting feedback that this is not an ideal user experience, but it sounds like this is not something we can control. Thanks for the replies.

[Kristen_Malkov1]

It probably has to do with the default mailer program that you have set up. When you click on a link like that, it opens up whatever you have set as your default email engine. If you haven't set that up, the system can often stall or automatically open a window as it's trying to access your email client.

[Anonymous]

This is what I'm using:
<a href="mailto:john.smith@smith.com">Contact me</a>

[Anonymous]

How is your hyperlink tagged?  If your anchor text is linked like a web URL your browser will attempt to open the link in a new window.  Try using a 'mailto' link, i.e. mailto:myemailaddress@emaildomain.com

[Anonymous]

What does the html code look like for the link?