Leads not syncing to Salesforce - No link in Alert Emails

[Anonymous]

So I have alert emails set up for basically every download interaction on our website. All of these emails are set up with the standard Marketo/SF link at the bottom. However, within the last week or so, this isn't including the Salesforce link. What has changed to cause it to not include that information in the emails? Is this something I should open a support case for or is it something I can fix?

Thanks!

[Josh_Hill13]

Did you look to see if the leads have data? Go through the lead activity log to check if things were processed and synced correctly.

Check your email to see if the token is correct. Try a test on yourself.

then you can call support.

What does the token look like?

[Anonymous]

I haven't changed anything that would make this suddenly break. Based on the lead activity, the lead is syncing to Salesforce before the alert email comes out. Mostly what weirds me out is that it worked fine for an entire year and then just doesn't work anymore.

[Anonymous]

If it's a token that displays the Salesforce link and the leads aren't syncing to Salesforce then there's nothing for the token to display which is why the links have disappeared.

I'd contact Support, provide examples of a few different leads showing the problem, and then we can check our log files and see if there are any errors preventing them from syncing to Salesforce. I've seen a lot of interesting things that can cause a sync failure.