Leads are deleted in Salesforce, but remain in Marketo

[Floyd_Alvares2]

Hi Uday,

Salesforce deleted records will always remain in Marketo unless specifically deleted in Marketo.

The record will remain with SFDC is Deleted = True.

If you need to delete the records that have been deleted in SFDC, you will need to run a smart campaign (batch or trigger) to delete these records.

Hope this helps

Thanks

Floyd

[Uday_Bhaskar]

Hi Floyd,

Thanks.

regards

Uday

[Abaran]

Thanks Gregoire. Yes i was aware.

The issues is that for GDPR reason we could be in trouble if the record gets deleted in SFDC but not in Marketo.

[Grégoire_Miche2]

HI Axel,

You are correct, this has to be tackled.

You need to have a smart campaign that detects SFDC deletions and remove them from Marketo.

I recommend this smart campaign wait a few days before actually deleting the data from Marketo. As Marketo has no recycle bin, deletion is immediate and cannot be rolled back. So wait a few days and if after that delay, the person is still deleted from SFDC, delete it in Marketo.

-Greg

[Grégoire_Miche2]

Hi Anastasia,

Dan is right on this.

I would question the idea of deleting them in SFDC instead of merging them. If you had it merged in SFDC, they would also merge automatically in Marketo.

-Greg