Leads are deleted in Salesforce, but remain in Marketo

[Anonymous]

I just realized that leads that have been deleted in Salesforce (such as duplicates), continue to live in Marketo. Is this a default rule? What are the best practices for this?

I don't see a scenario where I would need leads that have been deleted from Salesforce in Marketo... How can I set up the delete sync? Thanks!

[Dan_Stevens_]

I do know that this is expected behavior for MS Dynamics CRM - not sure about SFDC.  Essentially, when a lead/contact is deleted in CRM, it updates the Marketo record with "Microsoft is Deleted" = TRUE.  Then it's up to us to have the trigger/batch campaigns active to automatically remove these same records from Marketo.  In fact, this is preferred functionality since someone on the CRM side could inadvertently delete an active record that contains a bunch of behavioral data.  So you really wouldn't want that record to be deleted in Marketo.  Most often, deleting a record should be avoided.  Instead, duplicates should be merged to retain all combined activity.

[Roxann_McGlump1]

This is also true with Salesforce.  When a synced record is deleted in Salesforce, Marketo keeps the lead but flags it with "is Deleted in SFDC = True".

[Anonymous]

Does it mean I have to run a smart list "Deleted in Salesforce = true", and then remove those leads from Marketo? Do you have a any scenarios when you would keep these leads in Marketo?

[Dory_Viscoglio]

Yes, as the others have mentioned... you might not want to delete these due to valuable history associated. But, if you want to have a campaign that will continuously clean them up, then you want to have a batch campaign:

Smart list: Deleted from SFDC = true

Flow: Delete from Marketo

[Anonymous]

Ok got it! Thanks.

I guess we have to decide internally if these leads need to be deleted. I would like to keep the system clean; this issue has been noticed when looking at the "Possible Duplicates" list. This list has a lot of duplicate leads that have been deleted in Salesforce.

[Dan_Stevens_]

To be safe, you're probably better off just merging the deleted one with the active one; and making sure that your active one is considered the master record.  Marketo always considers the record updated most recently as the active record that will be used for all future capturing of activity (and things like comparing against list imports).

[Abaran]

Hi everyone.

I confirm this works. I just did it today. Sales deleted a record in SFDC but it was not deleted in Marketo. In this case, I am glad the record was still in Marketo as some key information was on it that was lost in SFDC.

Merging the two records allows au to retrieve the missing information.

[Grégoire_Miche2]

Hi Axel,

Unlike Marketo, SFDC has a recycle bin from which you can retrieve a record 15 days after it has been deleted, (excepted if some has emptied the bin).

-Greg

[Uday_Bhaskar]

Hi Michel,

From how long Marketo keeps Salesforce deleted records in Marketo ??

We have "Deleted in Sales" system smart list in Marketo. Which holds all deleted salesforce records in Marketo.

Could you please let me know time frame of this system smart list. (ex: 1 years, 2 years ect..)