lead scoring increase unexplainable

[Anonymous]

Could this potentially have to do with someone changing the lead scoring rules which automatically  made them jump from 40 to 70 and 180 to 390?

 

[Sam_Chou1]

Check to see if the lead was merged in the Activity History. Marketo unfortunately adds the two lead scores together.

[Anonymous]

Hi Sam,

How do i check that? I know how to access the activity log

[Sam_Chou1]

Sorry I meant the Activity Log.

In the Activity Log, in the search box, just type in "Merge" and you should be able to see if the lead got merged with another record at one point in time.

[Anonymous]

I just checked, and it was never merged

[Sam_Chou1]

Do you know if it has it happened to other leads in the system? If so, it could be related to your lead scoring campaign.

Otherwise, Support can probably help you dive deeper into the activity log.