Lead Merge Issue - Field "Created" Erased

Emmanuelle_Biss · ‎10-05-2016

Hi!

To remove duplicates, I merge leads together. However, I just discovered that when I do so, the Created date is merged as well, and it usually keeps the newest lead created date, instead of keeping the oldest one (i.e. the first lead that came in).

How can I make sure that when two leads are merged, the Created date keeps the oldest one, instead of updating it to the newest version?

Thanks for your help!

Emma

Grégoire_Miche2 · ‎10-05-2016

Hi Emmanuelle,

I ran some tests.

In fact it seems that, whatever we do, Marketo keeps the highest leadID (the most recently created lead) and it's creation date, indeed.

Unfortunate we cannot really choose the one we want to keep.

Thanks for notifying the community

If you log an idea about this, I'll vote

-Greg

View solution in original post

Devraj_Grewal · ‎10-05-2016

For these two leads specifically, what are their created dates? Both Marketo created date and SFDC created date?

Emmanuelle_Biss · ‎10-05-2016

The Marketo Created field are:

- May 18, 2016 1:48 PM

- Oct 5, 2016 1:27 PM

The CRM Created field are:

- Aug 17, 2016 3:30 PM

- Blank