LaunchPoint New Service Setup

[Danni_Holleran]

I am attempting to setup a new service in LaunchPoint. Previously, I added a new user associated with an API only role. When I attempt to create a new service and fill out the necessary info, Display Name, etc. and then click on API Only User it does not populate any email addresses instead it says loading and returns nothing. Any idea why this is happening? I setup an API only user and associated it with a new service without any issues in Sandbox - not sure why this is a problem in Production?

Thanks for the help!

[Josh_Hill13]

The best thing is to follow the instructions from the vendor. If you are still getting the error, you need to call Support as something is not connecting right (or maybe just a hiccup).

[Anonymous]

I encountered the same issue and realized that I forgot to check-mark the teeny tiny box that says API Only (in Step 2) when creating the new user.  I only selected the "Role," but in addition to that, you MUST select API ONLY for the user to show up in your launchpoint user list.

[Veronica_Holme4]

Yay! Was just about to ask if you had that annoying checkbox