Landing Page Editor Problems

[Anonymous]

Is anyone else struggling with the landing page editor recently? I noticed I cannot find the Grid option to help align elements - it seems to have been replaced by some seriously unhelpful guide lines.

I'm also having this weird problem where an object will get stuck to my pointer and I can't place it anywhere and I have to close the window to be able to continue editing.

I'm getting reports from other users in my instance that this is a problem - anyone else having a similar experience?

Thanks!

[Anonymous]

Per Glen's advice, I posted an idea for enhancements. Please check it out and like it:

https://community.marketo.com/MarketoIdeaDetail?id=08750000000K4dJAAS

[Dan_Stevens_]

The guides are completely unusable for me.  When I turn them on, I cannot select/release them from the top or the left.

[Anonymous]

The vertical guide is stuck to the left side of my window and I cannot reposition it without resizing my window. I've tried in Chrome and Firefox to no avail. Support did not offer any solution. Anyone else having the same problem?

[Anonymous]

I agree with Doug. Unless I am missing something (which is totally possible) I've only been able to get one horizontal guide and no verticle guides. This makes creating the spacing vertically and horizontally between two objects next to impossible.  

[Anonymous]

Hmm, it's supposed to be sticky.  Ill follow up. 

Otherwise, good suggestions.  It might be worth translating those into a LP Guide Enhancement idea.  We take those ideas very seriously.

[Anonymous]

Thanks for all your replies! Glad I'm not alone here.

Glen - it would be nice if there was a way to set the guides consistently between editing sessions. I spent a lot of time aligning objects to the guide, closed the window, and when I reopened the guide had reset itself, which made it hard to replace the guide and align another object to the same line.

Either saving the position of the guide, allowing multiple guides, or including some sort of ruler on the x and y axis of the editor would help with consistency.

Thanks again!

[Anonymous]

The guides are an upgrade.  Im sorry you aren't liking them.  They are draggable to position where you want and then you can drag text, images and other objects to line up properly.  They even "snap" to the line to make it easier.

This is exactly how Photoshop and other tools do guidelines as well.

The problem with the grid was that you couldn't snap to them and the grid often put lines where they shouldnt be placed.

Give them a chance.  Hopefully, they will grow on you.

[Anonymous]

I understant there may be a bug, but is there any solution to the missing grid. The guides seem a little bit useless when I'm trying to orient the asset on my pages.

[Anonymous]

Engineering has confirmed a patch and is pushing to production.  The stickiness should be fixed soon.

[Kenny_Elkington]

Support is aware of the issue and Engineering is working on a fix.

[Anonymous]

If anyone can somewhat reliable reproduce it, please do reach out to support. It'll help us fix it faster. In the mean time, engineering looking for a fix. These unreliable ones are tricky to go fast on.

[Anonymous]

Yes, this happened to me yesterday. It's very annoying. I had to close the window and then reopen it. I use Chrome.

[Anonymous]

This has been happening to me for the last week.  To reproduce in Chrome, insert a logo or something like that (graphic), add in a text box, perform a couple of editing tasks on a landing page.  After a couple of tasks being done, then try to go in and add in another graphic and it will stick to your cursor.  I have had to ctrl-alt-delete and shut the entire window down once my curson gets stuck and it is a pain.  I literally have to close the landing page I am working on after two or three edits or I have the sticky widget issue.  Not very productive.  Happens in Chrome, IE and Firefox. 

[Jessica_Ruffalo]

It's happened to me too! Last Friday, it happened twice.  I just ended up close out of Marketo and signing back in which fixed it.  Next time it happens I will be sure to call support to log the issue. 
Thanks!

[Dan_Stevens_]

This is apparently a known issue - I started a thread around this a couple weeks ago: https://community.marketo.com/MarketoDiscussionDetail?id=90650000000PwRuAAK.

The problem is it doesn't happen all the time and it's difficult for Marketo to replicate.  But given that others are also seeing this, there's no doubt that the issue does exist.

[Anonymous]

I think there may be a new bug recently introduced around objects being stuck to pointers (I've seen a few posts), I'm speaking with engineering now to look for a fix, but if you can reproduce this please file a case with support- it would be extremely helpful.