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Issues with Token Link

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kenmckown
Level 4

Issues with Token Link

I am building a nurture campaign and in the email we have a link that is using a token to schedule a meeting.

{{lead.Salesloft Meeting Link:default=https://mydefaultlink}}

But this does not register as a clicked link when clicked. Every other link in the email works as intended.

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2 ACCEPTED SOLUTIONS

Accepted Solutions
Dave_Roberts
Level 10

Re: Issues with Token Link

Hey Ken, try moving the "https://" part to the outside of the token link. 

Here's a link to the docs with an example: https://experienceleague.adobe.com/en/docs/marketo/using/product-docs/email-marketing/general/using-...

 

https://{{lead.Salesloft Meeting Link:default=mydefaultlink}}

Something more like this 

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SanfordWhiteman
Level 10 - Community Moderator

Re: Issues with Token Link

7 REPLIES 7
Dave_Roberts
Level 10

Re: Issues with Token Link

Hey Ken, try moving the "https://" part to the outside of the token link. 

Here's a link to the docs with an example: https://experienceleague.adobe.com/en/docs/marketo/using/product-docs/email-marketing/general/using-...

 

https://{{lead.Salesloft Meeting Link:default=mydefaultlink}}

Something more like this 

kenmckown
Level 4

Re: Issues with Token Link

I should clarify, the default is not a token, it will be an actual URL. So should I still remove the https:?

SanfordWhiteman
Level 10 - Community Moderator

Re: Issues with Token Link

Not sure what you're saying here. You can't have the protocol in the underlying field nor in the default value. That is, the token must produce a value without the leading https://.

kenmckown
Level 4

Re: Issues with Token Link

Maybe I am confused, I wrote a link to a field called Salesloft Meeting Link. An example is https://meetings.salesloft.com/thepitcrew/tiregurudemo these are showing as the values of the field:

kenmckown_0-1737569413032.png

So am I understanding that this won't work? I tested the link, and the link works.

SanfordWhiteman
Level 10 - Community Moderator

Re: Issues with Token Link

It will work in the sense the person can click it and go to the right place, but it will not be tracked, as you noticed!

kenmckown
Level 4

Re: Issues with Token Link

Follow up, the field I created to store this value is a URL field. I cannot change the type since it is in use by programs that have already run. So I am assuming I am going to have to create a new field to store the value without the https:// in it.

SanfordWhiteman
Level 10 - Community Moderator

Re: Issues with Token Link

You can use a Velocity token to create a tracked link in that case:

Creating trackable links even when a token includes “http://” or “https://”