Issue with setting up merge logic

[Anonymous]

Hi all,

   I know there are other threads relating to merging text fields, but I have set up a campaign that I believe works, but isn't working . This is my smart campaign logic:

Whenever a text field called "Comments Temp" is changed, then merge whatever is in that "Comments Temp" field with what is in the "Person Notes" field.

I ran another smart campaign to change the value in the "Comments Temp", into "abcdefg". The Comments Temp value has changed, but is NOT activating the smart campaign above and starting the merge logic in the flow step. I also did the same thing with a list import to change the Comments Temp value.

Does anyone know what I'm doing wrong? Thanks in advance

[Dan_Stevens_]

Are you testing an existing lead record or is this a new lead?  DVC triggers do not affect leads that are not yet in Marketo.

[Anonymous]

This is an existing lead in SFDC, that is also synced to Marketo. What does DVC mean?

Changing the data value of the Comments Temp field is still not triggering my smart campaign. Any other clues? Thanks.

[Jim_Thao7]

A couple of things to check:

1. Do you have workspaces and lead partitions setup?  If so, make sure your leads are visible to the workspace that your'e working in

2. Take away the "New Value" constraint to see if that helps

[Anonymous]

Hi Jim,

Thanks - I don't believe we have any workspaces/partitions. I just tried to remove the constraint on the SC and update the value, no luck !

[Jim_Thao7]

Post a new screenshot of a new DVC.  Your screenshot seems to show only what happened on 8/20.  The trigger won't automatically fire again against an old DVC.

[Anonymous]

This is what I have for my data value change via SC

This is the SC I'm trying to activate from that data value change

Let me know if there's anything else I can provide! Thanks.

[Jim_Thao7]

Hmmmm, what if the issue isn't with the trigger, but the flow.   Have you tried a more simple new value as a test to deduce that? Another way to check is if you have 0 results and there are actual members in the campaign, something is wrong w/ the flow.

[Josh_Hill13]

Is the campaign set to Run Once or Every time?

[Anonymous]

I just switched it to every time, the data value for the Comments Temp field is changing, but the smart campaign above is not recognizing that I changed that data value

Any other clues? Thanks.

[Josh_Hill13]

check now. The log doesn't always update quickly....sometimes 10 minutes later.

Btw, a new lead from Form Fill or Import does not create a DVC event, however, an API lead does.

[SanfordWhiteman]

a new lead from Form Fill or Import does not create a DVC event, however, an API lead does.

Eh, I don't think so, not with a Push Lead at least....

[Anonymous]

So in summary, just so I understand, data value changes for a text area field in a smart campaign can only be triggered via API, not by an actual change to the text value or change from a list import?

[Anonymous]

Hmm is there any logic that could capture a value changes other than a Data Value Change trigger?

[SanfordWhiteman]

You want a ​Data Value Changes ​trigger -- like you've got -- and you can see in the Activity Log that the triggering activity is taking place.

Is your trigger SC active? Can you capture ​DVC ​on another field? This is very strange if so.