Issue with Chrome?

[Anonymous]

Is anyone else having an issue with editing HTML in Chrome? In Design Studio or Marketing Activities, if you edit an email, double click an editable block, then click the HTML button, it comes up blank. I've tried on multiple accounts for Marketo, different computers, and it seems to be Chrome specific. Both on version 43.0.2357.65. I've attached a screenshot for reference showing text in the body, but the HTML is clear. Any ideas? Works fine in Safari and Firefox.

[Jenn_DiMaria2]

Out of curiosity, are we all using Macs?

Jordan Bommelje​ Susan Brown​ Scott McKeighen​

[Anonymous]

Chrome update seems to have fixed it. I do use a Mac, though.

[Scott_McKeighe2]

I'm using a Mac and Chrome 43.0.2357.81, but the rest of my team uses Windows PCs.

Since clearing our caches, none of us have had this issue (thankfully).

[Scott_McKeighe2]

Our team experienced this (HTML Source Editor being blank), and solved it by clearing our browsing data. I can't speak to needing to upgrade Chrome and that being the source of problems, but I'd try clearing out the cache/browser data in addition to anything else you're trying.

[Justin_Cooperm2]

Thanks for all the comments. If anyone is still experiencing this issue after upgrading to the latest version of Chrome, I want to know about it! Feel free to send me an email at jcooperman@marketo.com

[Jenn_DiMaria2]

I experienced the same issue this morning. I updated as Steven Vanderberg​ suggested and the problem is now solved!

[Anonymous]

We contacted support about this -- they told us to use Firefox instead, because Chrome updated something that Marketo hadn't yet been able to develop.

[Steven_Vanderb3]

If you're still seeing the issue please try updating to Chrome Version 43.0.2357.81 m.  The previous version (.78) is what seemed to have caused the weird behavior in the first place, but updating to this newest version fixed it for me.

[Anonymous]

Still can't use Chrome. Others have said that their functionality has come back, but now I'm using Safari because Chrome isn't working, and every couple hours, I make a change, save it, then it says I have to refresh my browser and I lose my changes. This seems to be a separate issue with Safari. If there's a specific browser I should use, then I'll use it.

[Anonymous]

I had editing issues in Chrome, as well. Mine had to do with copying and pasting not working properly. But I started doing all my Marketo work in Firefox and haven't had any issues since.

[Anonymous]

Seeing the same thing when I'm on a Chrome.  Haven't tried in Firefox yet though so I'll try that.

[Anonymous]

Seeing the same thing Jordan.

[Michelle_Tizian]

Same issue with me and I'm on a mac.  I closed out of the editor and went back to edit again and what was blank, is now appearing. 

[Jason_Scott]

I was having the same issues this morning.  Seems to be working now for me.