Re: Is it possible to run open/click email trigger campaigns from the Email Send program when A/B testing?

Anonymous
Not applicable
I've started to use the A/B testing function in the new Email Send program.  I want to be able to mark all the clicks and opens so that I can drop them into an appropriate campaign in SFDC.  I noticed that when I create a Smart Campaign and drag in a trigger, I can't select the email that was sent to create the smart list from.  The email is not available.  This issue seems to only occur when doing this with an A/B test email send.  Is anyone else having this issue?  Or are there alternative options?
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6 REPLIES 6
Odette_Herbert
Level 1

Hello,

I have the same issue here. I created an opened and clicked trigger in my AB Testing program. I found the emails (A and B) but the worflow didn't work.

Thank you for your help !

Anonymous
Not applicable
I'm still having this issue as well, I spoke with another user who is having a similar issue, this sounds like a bug.
Timothy_Gilbert
Level 2
We are having the same issue.  Is this a bug?
Anonymous
Not applicable
Thanks Jeffrey, that makes sense.  What about an Open trigger, can those be done still?
Anonymous
Not applicable
The other option is to not use the default AB test but instead use a random sample for testing. I actually prefer Random samples in many situations. - Jeff
Anonymous
Not applicable
From my experience this would only work if you have the same link in both your A/B test. When looking at the click link trigger the only links that populate are those that are in your champion. - Jeff